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Priority routing
Set the first suitable channel by use case, urgency, customer permission and message format.
Disha Engine · Fallback Routing
When one route stops, the journey keeps moving.
Design a deliberate channel sequence around delivery events, urgency, permission and cost. The Disha Engine evaluates available signals and moves to the next configured route—without claiming impossible guaranteed delivery.
Event-driven logicConsent-aware routesSingle journey view
ROUTING SIMULATORINTERACTIVE PREVIEW
Live escalation
Illustrative workflow • final configuration depends on your account and use case.
1WhatsAppSent
2RCSEvaluate
3SMSStandby
4VoiceCritical
Built around the real workflow
From first question to operational clarity
Every capability below is designed to turn an unfamiliar process into clear decisions, accountable steps and a usable launch plan.
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Event-based escalation
Respond to supported delivery events, timeouts or application signals with the next configured action.
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Journey rules
Apply channel availability, business hours, language, audience attributes and retry limits.
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Verification resilience
Plan sensible backup paths for authentication and critical service alerts.
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Unified visibility
Review the route attempted, event received and next action from one communication journey.
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Stop conditions
Prevent unnecessary follow-ups when delivery, response, expiry, opt-out or a business event closes the journey.
Interactive requirement builder
Turn your idea into a clear brief
Choose the starting details. The planner creates a concise requirement you can send directly to our team.
01
Define outcome
Decide what must happen and how urgent it is.
02
Order routes
Choose available channels and permitted fallback sequence.
03
Set events
Configure timeouts, delivery signals and stop conditions.
04
Test & monitor
Validate edge cases before production and review journey logs.
Questions before you begin
Practical answers
No communication provider can honestly guarantee delivery in every situation. Fallback routing improves resilience by trying configured alternatives when supported events indicate another route is appropriate.
Yes, when those channels are enabled for the account, the use case is permitted and the journey rules specify that sequence.
A production design should use journey identifiers, event processing, idempotency and stop conditions so later routes do not continue after a terminal outcome.
A verification flow can use multiple approved channels, but security, expiry, rate limits and channel-specific rules must be designed carefully.
Ready to give this project the right direction?
Share your current stage and objective. Growth Disha will turn it into a practical next-step plan.